Terms of service

Terms of Service

Our terms and conditions apply to all deliveries and services. When you have finally sent an order, it is binding. By confirming the BUY button, you have entered into a binding purchase contract according to OR75. Definition of sales contract: With the sales contract, the seller undertakes to hand over the object of purchase to the buyer and to give him ownership of it, and the buyer to pay the seller the purchase price.

Delivery area
Deliveries only within Switzerland.

delivery time
The delivery time for orders up to 12:00 noon is usually the next working day. Delivery is at the risk of the recipient.

Minimum order value
There is no minimum order value.

You can be sure that your articles will reach you reliably and promptly. The shipping costs are calculated using the tariffs of Planzer Transport AG including shipping materials and packaging. For the small parts only a shipping cost of CHF 2.00 is charged. Please select the desired shipping method when checking out. From a value of goods (minus all discounts) of CHF 59.00 we deliver free of charge. If a package cannot be delivered and has to be sent back to us, this will be invoiced. We reserve the right to invoice you for these operational costs and to deduct them from the amount to be paid out in the event of any credits.

If an item is not in stock, the order will only be sent when everything is complete. If the customer wishes a partial delivery, the additional postage must be paid by the customer. Chnöpfli only reimburses the free delivery once during the ordering process.

Fetching of the goods
The goods can be picked up directly from the postal address in Steinen / SZ after consultation and an appointment. We will provide you with the exact address on request. Please contact us by email or phone.

Phone: +41 79 725 71 52

E-mail: welcome@chnoepfli.net

A prerequisite for this is a written or telephone appointment.


Shipping partner
Deliveries are made daily with Planzer Monday to Friday. Please choose the shipping address so that someone can receive the package.

All prices are in Swiss Francs (CHF) including 7.7% VAT.


Promotions & discounts

We grant parents of twins or multiple births a purchase discount of 10% with every order. An official document, e.g. a birth certificate must be presented. The relevant data will not be processed or passed on to third parties. This evidence only serves to ensure a fact.

Gift vouchers are excluded from any discounts.


Terms of payment

Deliveries are only made against prepayment. With us you pay conveniently by purchase on account, TWINT, prepayment, PayPal, Visa or Mastercard and cash on collection.The payment and collection target for prepayment or cash payment on site is 7 to a maximum of 10 days. If this is delayed due to your absence, let us know immediately. After 14 days, an unpaid order is automatically deleted and there is no longer any entitlement to the goods (does not apply to purchase on account).

Purchase on account with partial payment option (POWERPAY):

As an external payment service provider, MF Group / POWERPAY offers the payment method “purchase on account”. With the individual invoice, you can easily pay for your online purchase by invoice. If you choose not to make a payment within the specified time frame, you will subsequently receive a monthly invoice with an order overview in the following month.
When the sales contract is concluded, POWERPAY takes over the invoice claim and processes the corresponding payment modalities. When purchasing on account, in addition to our terms and conditions, you accept the https://www.powerpay.ch/de/agb by POWERPAY. Please note that additional fees apply when purchasing on account / partial payment. 

Fee table:

  • Administration fees per invoice CHF 2.90
  • 1st reminder CHF 18.-
  • 2nd reminder CHF 28.-
  • 3rd reminder CHF 38.-
  • Copy of invoice CHF 10.-
  • Address or payment inquiries CHF 16.- + third-party costs incurred
  • Collection handover CHF 50.-

The annual interest (partial payments and arrears) is 14.9%

Payment in advance:
We ask you to transfer the invoice amount to our bank account, iwithin 7 days to be transferred from the request for payment. The product will be shipped once the money has been received. Payments at the post office are subject to a fee of CHF 2.-, which must be added directly to the invoice amount.

(Currently not available!) PayPal:
You pay directly through your PayPal account. After submitting your order, you will be forwarded to PayPal and there you will approve the order value. We will send the goods as soon as our PayPal account has been informed of your authorization. When the goods are dispatched, your PayPal account will be debited with the actual invoice amount after deducting any discounts, gift vouchers, etc.

Credit card:
You pay directly when ordering with your Mastercard or Visa credit card. Your card will be charged, including shipping, as soon as the purchase is completed.

our bank connection

Account holder: Chnöpfli GmbH

Raiffeisenbank Rigi

IBAN: CH96 8080 8004 0623 2006 1

Clearing: 81351

Swift BIC: RAIFCH22D51

Post account: 60-28134-8

(Please add the post office counter fee of CHF 2.- when paying in)


Complaints due to defects or due to incomplete or incorrect delivery must be reported in writing immediately, at the latest 2 working days after receipt of the delivery. Please take photos for the documentation so that I can investigate the matter. If an article is returned, please contact Chnöpfli BEFORE.

Retention of title
The goods remain the property of Chnöpfli until full payment has been made. The goods can only be shipped or picked up once payment has been received.

PersonalizedProducts (are currently not available!)

If you order personalized items from us, they must before execution / printing be paid. This also applies to the cash payment option on collection. After every order you will automatically receive an invoice in your e-mail inbox. Please make sure that you have entered your mobile phone number correctly so that we can send you a "good for printing".

Completed, personalized Chnöpfli products are published on Facebook, Instagram and Pinterest for advertising purposes. We never reveal the customer's name. Conclusions about your order can be excluded. Our images may only be distributed further with express consent.

Copyright / Images / Files
The entire content of our website may not be copied, reproduced or used for commercial purposes. Express approval in writing is required.

Claims for damages due to errors in images, prices and texts or due to late delivery or non-delivery are strictly excluded. The color of the products shown in the online shop may differ from the actual product color.

The data necessary for business transactions will of course be treated confidentially. Please refer Data protection.

Responsible for content
Christian Garbin & Sabrina Garbin (address above)

Liability notice
Despite careful control of the content, I assume no liability for the content of external links. The operators of the links are solely responsible for the content of the links.



Chnöpfli GmbH - Sabrina Garbin

Phone: +41 79 725 71 52

E-mail: welcome@chnoepfli.net


As of May 15, 2020